F.A.Q

avalontt.com is an online retailer based in Trinidad & Tobago. Consumers and merchants can enjoy the benefits of hassle free purchasing options, free delivery and print on demand services.

We are available via Facebook, Instagram, Whatsapp and our websites support page.

We are available everyday excluding public holidays between 8am and 5pm

You can purchase as a guest or with your saved account. Saved accounts however, allow you to keep a record of your purchase history.

No, there are no fees required to sign up.

Not at this time, but we are working on having one available soon.

Items are readily available to be delivered at the time of purchase with the exception of custom items that take 24-48 hours to print your designs. Any items that are restocking will be listed as such but you can pre-order to get first preference on an item when it arrives.

These are items that can be personalized with your own designs.

Manufacturer’s warranty is available on all applicable items.

Yes we do, however, a query should be opened within the stipulated time so that we can approve or decline.

Yes, only if items are returned in their original condition as received within 48 hours a return fee of $35TT is applied to cover return shipping.

Go to "your account" --> order history and click on cancel order

Within 3-5 Business Days.

• Cash & Linx via Paywise • Visa Debit Cards and Credit cards Via Wipay

You can pay cash or linx for your purchase at the nearest available agent (supermarket, variety stores etc)

We suggest that you check with your bank to ensure that everything is okay with your card. Please also advise your Bank that you are trying to process a payment with WiPay.

No you do not, avalontt.com does not keep a record of your payment details.

Delivery to your address via CSF Couriers Limited.

Free delivery to Trinidad locations and $30.00 to locations in Tobago.

3-5 days for Trinidad and 5-7 days for Tobago.

Monday to Friday

No, however, if there are any issues in making a delivery, we will make arrangements with you to meet elsewhere

We will make 3 attempts max to deliver your item, after which you will be charged $30.00 per additional attempts

Only one address can be used per order.

Open a query via the support page to request a return and we will arrange to collect the item.

Within 24-48 hours of receiving delivery.

Yes. A $35.00 pickup fee will however be deducted.

Go to support page and open a ticket/query.

Within 24-48 hours